Usage and Billing
Observ PAYG billing system, designed to offer flexible and transparent pricing based on your actual usage. This guide provides a comprehensive explanation of our billing process, detailing how costs are calculated and what factors contribute to your monthly invoice.
Billing Units
Our platform's billing is based on the following units:
1. Streaming Task
Charge: per item/month.
Description: Charges begin when a streaming task is initiated. Streaming tasks are billed for the duration they are active within the billing month.
Pro-Rata Basis: If a streaming task is active for less than a month, charges are calculated on a pro-rata basis.
2. Scenario Add-On
Charge: per task/month.
Description: Additional charges apply when users activate specific AI detection scenarios during the setup of a streaming task. These scenarios are priced separately.
Pro-Rata Basis: If a streaming task is active for less than a month, charges are calculated on a pro-rata basis.
Viewing Your Usage and Costs
To view your usage data, simply follow these steps:
Navigate to Settings: Log in to your account and go to the 'Settings' section.
Select Usage: Within Settings, you will find an option labeled 'Usage'. Click on this to access your usage details.
Understanding the Timing of Usage Data
Daily Calculation: We calculate the charges for each day based on the peak usage within that day (UTC time).
Reporting Delay: Due to the time needed to accurately calculate daily charges and potential time zone differences, there might be a delay in reporting. This means you may often see the data and associated costs from two days prior.
This comprehensive view of your usage not only helps you to understand how you are utilizing our platform but also enables you to manage your costs more effectively. By analyzing the historical data, you can identify trends and adjust your usage accordingly to optimize your expenditures.
Accepted Payment Methods
AWS Marketplace PAYG Subscription: Currently, we accept payments through PAYG subscriptions on AWS Marketplace. This method allows for seamless and secure transactions directly within the AWS ecosystem.
Linker: Contact sales for further support.
Billing Cycles
Our billing cycle is calculated on a monthly basis, with the time period delineated according to Universal Coordinated Time (UTC). This ensures a consistent and fair billing process for all users, regardless of their geographical location.
Billing Rounding Notice
Rounding Practices
As part of our commitment to transparency, we wish to inform our users of our billing practices related to the calculation of daily charges that are reported to AWS Marketplace.
Our billing process involves rounding up daily charges to the second decimal place before reporting to AWS. Additionally, AWS billing increments round up to the nearest $0.1. Given that rounding occurs daily, there is a potential for a minimal billing discrepancy that accumulates over the course of a month.
With each day's charges potentially rounding up once, and considering a maximum of 31 days per month, the cumulative rounding effect could lead to an additional monthly discrepancy of up to $0.1 * 31 = $3.1.
AWS Marketplace Billing Statement
Please note that the final charges on your AWS Marketplace billing statement will include these rounded amounts. While we strive to ensure accuracy within our billing process, we advise our customers to refer to their AWS Marketplace bill for the definitive amount charged for the use of our services.
We appreciate your understanding and are committed to providing the highest level of service. If you have any questions or require further clarification regarding your bill, please do not hesitate to contact our support team.
FAQs
Q1: How is pricing calculated for streaming tasks with multiple scenario add-ons?
Answer: When multiple scenarios are added to streaming tasks, each scenario's additional cost is added to the base price of the streaming task. The total charge for each task is the sum of the task's base price plus the price of each activated scenario.
Example: Suppose you have two streaming tasks:
Task 1 is associated with Scenario A.
Task 2 is associated with Scenarios B and C.
Assuming the following prices:
Base price per streaming task: $15 per month
Additional cost for Scenario A: $20 per month
Additional cost for Scenario B: $30 per month
Additional cost for Scenario C: $40 per month
Billing Calculation:
Task 1 Total Cost: $15 (base price) + $20 (Scenario A) = $35
Task 2 Total Cost: $15 (base price) + $30 (Scenario B) + $40 (Scenario C) = $85
Therefore, the combined total for both tasks for the month would be $35 (Task 1) + $85 (Task 2) = $120.
Q2: How is billing calculated for tasks that don't last a full month?
Answer: For any streaming task or scenario add-on that doesn't last an entire month, billing is calculated on a pro-rata basis, using days as the minimum billing unit. This means that charges are computed based on the number of days the task was active during the billing month.
Example: If two tasks are initiated on August 15th and continue without termination through the end of the month, the charge would be calculated for the days they were active. The August has 31 days, so the tasks were active for 17 days. Therefore, the billing for each task would be proportionally calculated as follows: This method ensures that you are only billed for the actual days each task was active, providing a fair and accurate calculation of charges.
Q3: How is the tiered pricing calculated if my monthly usage is within the second tier?
Terms and Conditions
These terms govern your use of our platform and services. By using the platform, you agree to comply with these terms, as well as any other policies and procedures we may publish from time to time.
Cancellation Policy
You may cancel your subscription at any time. Once subscription has been cancelled, please note that your workspace and its data will only be retained for 10 days from the date of cancellation.
Upon cancellation, you will be responsible for paying any charges incurred for the current billing month. This includes any data storage, annotations, training hours, and prediction or comparison hours that have occurred during the month up until the cancellation date.
We do not offer refunds for services already used. This includes any partial usage within the current billing period.
Modifications to Terms
We reserve the right to modify these terms at any time. Your continued use of the platform after any such modifications constitutes your acceptance of the new terms.
Limitation of Liability
Linker Vision will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform.
Contact Us
For any questions regarding these terms, please contact us.
Last updated